Frequently Asked Questions
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FAQ

How do I sign up for an account on the AF ISR Agency Language Portal?
To sign up for an account on the AF ISR Agency Language Portal click the “Register” link directly below the login area. You will need to fill in all information requested. Please take special care in selecting your username, as it cannot be changed. It is also very important that you use your “.mil” or “.gov” e-mail address if you have one. This will give you access to resources which may not be available otherwise. Once the information is filled in, click the “Sign Up” button. Within a few minutes you will receive an e-mail with an activation link. If the e-mail does not arrive within 1 hour, please use the “Account Services” category in the “Contact Us” form to send the support representative a request for account activation.

How do I retrieve my password or username?
To retrieve your username or password, click on the “Forgot Login” link.

For password reset, enter your username in the Password Reset User Name box. You will receive an e-mail with the new password. If the e-mail does not arrive within 1 hour, please use the “Account Services” category in the “Contact Us” form to contact the support representative.

To recover your username, enter your e-mail address in the Username Lookup e-mail box. You will receive an e-mail with your username. If the e-mail does not arrive within 1 hour, please use the “Account Services” category in the “Contact Us” form to contact the support representative.

How do I change my password?
To change your password, click on the “My Profile” tab at the top. From the “My Profile” page click on the “Change Password” link. Enter your old password. Enter the new password, and confirm the password. Your password must be at least 10 characters, must contain at least 2 special characters such as !@#$%^&*_-, must contain at least 2 numbers, and must contain at least 2 uppercase and 2 lowercase letters. When finished, click on the “update” button to change your password.

Is it possible to change my username?
The AF ISR Agency Language Portal does not support changing the username.

I did not get an e-mail after registration. What should I do?
If the e-mail does not arrive within 1 hour, please use the “Account Services” category in the “Contact Us” form to send the support representative a request for account activation.

How do I get access to the AF ISR Agency CLPM Portal?
Command Language Program Manager (CLPM) Activation is for designated CLPMs who require access to maintain records of members in their unit, group, or wing. To gain access to the CLPM Portal, the user must first login to the system. Upon successful login, click the "Contact Us" tab in the upper right hand corner. The username and e-mail address should be automatically populated. Please select CLPM Activation from the category menu. You will then need to fill in all the information requested in the form, and click "send". Once the AF ISR Agency has approved your account, you will receive an e-mail, and the CLPM Portal link will become available.

How do I update information in the CLPM Portal?
You can only update information in the CLPM Portal for linguist records under your control. Throughout the site, on pages with linguist information, you can click on the edit buttons edit buttons or links to update information. If there is a linguist who should be under your control, but you cannot update the record, use the “Request Control” button request control button to send a request for control of the linguist record.

How do I contact the support staff?
To contact the support staff, please click the "Contact Us" tab in the upper right hand corner. If you are not logged in to the Portal, please enter your username and e-mail address. Select a category from the menu which best describes your reason for contacting the support representative. Use the Subject and Description fields to give a full explanation for contacting the support staff. You will receive a confirmation e-mail from the support team as soon as possible.

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Last Updated on: July 28 RC: 3.4